1. Introduction

At Chalan, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and password when you register
Business information: company name, address, phone number, and tax identifiers
Invoice data: customer details, products, and transaction records you create
Payment information: billing details processed securely through our payment providers
Communications: messages you send us via email or our contact form

We also automatically collect certain technical information when you use the Service:

IP address and browser type
Pages visited and time spent on the Service
Referring URLs and device identifiers
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments and questions
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address fraud or technical issues
Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers: trusted third parties who assist us in operating the Service (e.g., payment processors, cloud hosting), bound by confidentiality obligations
Legal requirements: when required by law, regulation, or legal process
Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you
With your consent: for any other purpose with your explicit consent

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small data files stored on your device. We use:

Essential cookies: required for the Service to function (authentication, session management)
Analytics cookies: help us understand how users interact with the Service
Preference cookies: remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect Service functionality.

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/HTTPS), encrypted storage for sensitive data, and regular security audits.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict processing of your information
Request a portable copy of your data
Withdraw consent at any time (where processing is consent-based)

To exercise these rights, please contact us at support@chalan.co.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@chalan.co or visit our contact page.